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Job Title
Program Manager

Job ID(Requisition ID):

Job Summary
Benchmark-Dunseith has an opening for a Program Manager. You must be a US Citizen as we are a full ITAR facility. This position manages customers’ interface to achieve high customer satisfaction, profitable business relationships and sales growth with new and existing customers. Provides strong team leadership of the customers’ teams to ensure internal and external customers’ needs are met. Why Benchmark? As a global Fortune 1000 leader in the electronics manufacturing industry with total revenues nearing $2.5B, we have more than 10,000 employees in 9 countries on 4 continents. We identify and work with the world’s best original equipment manufacturers to bring their products to life through design, test development, and electronics manufacturing. Our work has been seen at the Olympics, the Super Bowl, and in Hollywood. America’s women and men in uniform count on our technical skills to help ensure our country remains safe and our work is part of many of the commercial aircraft seen crisscrossing the skies. Products we engineer live inside some of the world’s fastest computers and are saving lives every day in hospitals and surgical suites around the globe.

Essential Functions and Competencies
• Effective organization and prioritization skills • Ability to work collaboratively with suppliers or customer with direction and oversight • Effective interpersonal skills • Ability to take on project leadership/ownership • Proven ability to complete projects in a timely manner • Ability to support a 24/7 global business operation as required • Demonstrate discretion, confidentiality, independent judgment and professionalism when representing the company • Excellent written and verbal communication, as well as presentation skills • Ability to work well individually or in teams • Understanding of and ability to use continuous improvement tools

Qualifications / Education / Experience
• Manage and lead customers’ teams activities as primary day-to-day customer contact • Manage multiple team tasks, to include but not limited to, continuous improvement programs, business analysis, quoting and pricing, contract reviews, change management, on-time delivery, inventory and forecasting • Support management team, as needed, with building customers’ relationships and business development, with forecasting and pricing strategies, with ensuring profitability and with meeting business unit objectives • Provide centralized management over all business and technical aspects of a customer’ accounts • Manage customers’ concerns, corrective actions, and lead issues to completion • Develop an understanding of DFx philosophy and promote it with customers and within the customer team • Provide customers with written corrective action to escalated issues • Work with Materials/Procurement to establish internal goals for annual inventory turns and report actual turns regularly • Lead end of life program management to meet BEI and customer goals pertaining to product availability and component material planning, including working with engineering to determine alternate component solutions • Assist other team members, as needed, to ensure customers’ needs are met • May be involved in global activities with direction • Coordinate and maximize the use of company functions in support of customer requirements • Support new product introduction activity including cost, pricing and prototype activity • Work with customer(s), materials, and operations to manage build and delivery schedule • Provide customer forecast information to master scheduling and to management for revenue and manpower planning • Support quality, test, Engineering Change Order (ECO), materials and depot activity • Recover costs for ECO activity, Non-Recurring Expenses (NRE) and miscellaneous • Resolve excess/obsolete inventory issues • Assist in resolving Accounts Receivable (A/R) issues as required • Assist in preparation to negotiate, manage and update contracts • Communicate effectively with customer(s) and within factory • Lead, or assist in leading, business review meetings with BEI and customer

+ years of program management experience • 3+ years in a leadership role • Experience with more complex, larger accounts • Ability to effectively mentor employees at all levels • Ability to drive solutions to complex planning issues with limited supervision • Effective analytical, planning and organizational skills • Effective negotiation and problem solving skills • Demonstrate leadership and people management skills

• 4 year degree preferred or equivalent combination of education and experience as approved by executive management

Job Category

Job Location
Dunseith, ND, USA


Pay Type

Travel Requirement
Yes < 10%

Job Type

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